Our commitments
Your gallery never stops because of us.
Five written commitments, upheld by mechanisms rather than promises. They are in the contract, and they can be checked.
- Hosted in the EU
- Backed up every night
- Updated for you
- Full export, any time
The five commitments
What is written, and how it is upheld.
Each commitment says what we do, and by what means. You can check it without taking our word for it.
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Your data stays with you.
HowYou export everything, at any time, without asking anyone. And every month, a full copy is sent to you.
- Artworks, artists, contacts, documents, invoices
- Formats any software can read
- Full-resolution images
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The software is held in escrow.
HowThe complete software and its operating manual are deposited with a trusted third party. If we disappear, you get them.
- Written into the contract
- Another provider can take over
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Backups are tested.
HowA copy every night, encrypted, on storage separate from the main server. Every month, we check that it can be restored and send you the result.
- Checked every month
- Copies kept for 90 days
- Report sent to you
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Access is controlled.
HowOne account per person, a secure login, permissions by role. We only enter your data if the gallery’s management opens support access for us: limited to 24 hours, logged, visible to you.
- The artist price is seen only by those who need to see it
- Every time a contract is opened, it is logged
- History kept for twelve months
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Continuity is planned.
HowA document explains how to run the software without us. We review it together once a year.
- Written operating manual
- Emergency access held by you
- Reviewed every year
Backups
A backup is proven by restoring it.
Every month, we restore the previous night’s backup into a separate database. We count the documents, open ten files at random, and send you the report.
Hosting and maintenance
Software hosted in the European Union, and looked after.
Hosted in the EU
The server and the files are hosted in the European Union. The files are encrypted, and the backups are kept at another site, also in the European Union.
The list of subcontractors is annexed to the contract. It does not change without you being informed.
Maintained
Updates and security patches are applied by us, with nothing for you to do. Not software frozen ten years ago.
If an update requires downtime, it is announced in the platform twenty-four hours in advance.
Monitored
A probe checks every minute that the service is responding. At the slightest anomaly, we are alerted.
The state of the backups and of the latest restore is tracked, gallery by gallery.
Reversibility
If you ever leave, everything leaves with you.
Ending a contract follows four written steps. Nothing is deleted until you have confirmed that you have received everything.
- Export deliveredThe complete archive: data, files, documents.
- Written confirmationYou confirm that you have received everything.
- DeletionThe database, the files and the backups, thirty days later.
- CertificateSent to you, for your records.
