1.Purpose
These terms govern the provision by Venio of the Artosera platform, accessible online: the gallery management software and the add-on modules subscribed by the gallery. A new gallery website and an online shop are separate services, governed by their own quote.
2.Subscription and term
The subscription is taken out per gallery, for a renewable monthly term, or with a 12- or 24-month commitment. Where the accepted offer provides for it, the gallery has a 30-day trial, which starts when its workspace is put into service; this is the default for offers issued since 7 November 2026. The commitment and any free months run from the end of the trial.
3.Prices and revision
Prices may be revised once a year, on 1 January, with three months’ notice. A 24-month commitment fixes the price for its entire term.
4.Invoicing and payment
Invoices are issued monthly, in Factur-X format, and are payable within 30 days. Any late payment gives rise to the statutory late-payment penalties and to the fixed recovery fee of €40.
During the trial, no invoice is issued for the core subscription: the first paid period is invoiced at the end of the trial or, where applicable, after the free months. No SEPA direct debit is presented before the end date of the trial (Paris calendar), including for one-off fees (setup, data migration) and add-on modules accepted in the offer; these are invoiced under their own terms and remain due even if the gallery cancels during the trial. In the seven days before the end of a trial that has not been cancelled, an email states the end date, the amount of the next subscription instalment (or the free month) and its earliest direct debit date.
5.Set-up
Set-up and data migration are the subject of a separate quote, accepted before work begins. The reference timeline is thirteen weeks, subject to the client providing the export of its data and its approvals.
6.Availability and support
Venio commits to an availability of 99.5% per month, excluding announced maintenance. Support is provided by email on working days. Venio gives a first response within one working day. This timeframe applies to taking charge of the request and does not guarantee the resolution time.
7.Data and reversibility
The client remains the owner of its data. It may obtain a full export of it at any time, at no extra cost. On termination, the data remains retrievable for 90 days, then is deleted, backups included.
8.Source code escrow
The platform’s source code and its operating documentation are deposited with a trusted third party. The conditions for their release to the client are set out in the contract.
9.Termination
The monthly subscription can be terminated at any time, with effect at the end of the current month. The 12-month commitment can be terminated at its expiry. The 24-month commitment can be terminated at expiry, with three months’ notice. During the trial, the core subscription can be cancelled without cancellation fees, whatever commitment was chosen: the cancellation takes effect at the end of the trial, with no subscription invoice, and may be withdrawn as long as the trial is running. Termination is made in the platform (Settings › Artosera subscription › Cancel) or by email to bonjour@artosera.com.
10.Liability
The applicable liability regime, including any cap or exclusion agreed between the parties, is that of the signed subscription contract. In the absence of an applicable contractual provision, each party’s liability is assessed under French law. No provision limits liability where the law prohibits such a limitation.
11.Governing law
These terms are intended exclusively for professional clients who subscribe to Artosera for the purposes of their business. They are not offered to consumers or to non-professionals. Accordingly, no consumer mediator is designated for these terms, which are reserved for professionals. They are governed by French law. Failing an amicable agreement, disputes fall within the jurisdiction of the competent courts in accordance with the applicable rules.